Privacy Policy

1. Who We Are

Next Focus Coaching ("we," "us," or "our") provides online career coaching programs, resume and LinkedIn optimization services, and a client learning platform. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

2. Information We Collect

We collect the following categories of information:

• Account information: Name, email address, and password when you register.
• Application information: Phone number, LinkedIn URL, current role, years of experience, education, career goals, challenges, and resume (if uploaded) when you submit an application.
• Quiz results: Answers to our career assessment quiz and the resulting program recommendation.
• Contact form submissions: Name, email, subject, and message content, including any file attachments you choose to upload.
• Payment information: Billing details collected and processed by our payment processor (Stripe). We do not store full credit card numbers on our servers.
• Program activity: Lesson progress, completion data, coaching notes, and support messages submitted through your client dashboard.
• Usage data: Pages visited, time spent, browser type, and IP address collected automatically via standard web analytics.

3. How We Use Your Information

• To create and manage your account and program enrollment.
• To deliver coaching services, curriculum content, and coach feedback.
• To process payments and send receipts and transaction confirmations.
• To respond to your contact form inquiries and support requests.
• To send program-related communications such as onboarding emails and progress reminders.
• To improve our website, services, and program content.
• To comply with legal obligations.

We do not use your information for automated decision-making or profiling beyond the quiz recommendation, which is based solely on your own answers.

4. Information Sharing

We do not sell, rent, or trade your personal information. We may share information only with:

• Payment processor (Stripe): To process transactions securely.
• Platform infrastructure providers: For hosting, authentication, and data storage.
• Legal authorities: When required by law or to protect the rights and safety of our users.

5. Confidentiality of Coaching Content

Your coaching submissions, notes, reflections, and communications with your coach are treated as confidential within the platform. They are not shared with third parties and are not used for marketing purposes unless you give explicit written consent. Confidentiality has limits where required by law (e.g., court orders).

6. No Guarantee of Outcomes

Using our services does not guarantee any specific career outcome, including but not limited to: job offers, promotions, salary increases, interview invitations, or any form of employment. Results vary by individual, effort, market conditions, and other factors outside our control.

7. Refund and Cancellation Policy

All sales are final. We do not offer refunds for change of mind, lack of use, or dissatisfaction with outcomes. Limited exceptions may apply in cases of:

• Duplicate charges for the same purchase.
• A verified technical failure that prevents access and cannot be resolved within a reasonable timeframe.
• Situations required by applicable law.

To request a review, contact us within 7 days of the issue at the email listed in Section 11.

8. Data Security

We implement industry-standard technical and organizational safeguards to protect your information, including encrypted connections (SSL/TLS) and access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Cookies and Tracking

Our website uses cookies and similar technologies to maintain session state, improve user experience, and analyze site traffic. You may disable cookies through your browser settings, though some features may not function correctly as a result.

10. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your account and associated data, subject to any legal retention requirements.
• Withdraw consent for optional communications at any time.

To exercise these rights, contact us using the information in Section 11.

11. Contact Us

For questions, data requests, or privacy concerns:

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.